What are the hardware requirements for an on-premises deployment?
Each Tenstorrent Galaxy server requires a standard 42U rack space, 9 kW of power (single-phase or three-phase), and ambient air cooling (no liquid cooling required). Minimum deployment is a single server delivering 612,000 tokens per second peak throughput. For multi-server deployments, you'll need 400GbE switch infrastructure for the inter-server mesh fabric. We support both new data centre installations and retrofit into existing facilities. Our solutions architects will assess your specific facility during the Phase 1 site survey and provide detailed power, cooling, and space requirements tailored to your deployment scale.
How does the installation process work for air-gapped environments?
For air-gapped deployments, AGICY engineers arrive on-site with all hardware, software, and model weights on encrypted physical media. No network connectivity is required at any point during installation. Servers are pre-configured in our secure facility before shipping, then rack-mounted and commissioned on-site. Model weights are loaded from encrypted NVMe drives using a secure chain-of-custody process. All installation media is destroyed on-site after deployment. Subsequent updates — including firmware patches, model refreshes, and AGIOS upgrades — are delivered quarterly via the same encrypted physical transfer process, with full audit trail documentation for your security team.
What ongoing support is included with on-premises deployments?
All on-premises deployments include a comprehensive support package. Managed deployments receive 24/7 operational support with a dedicated site reliability engineer, quarterly on-site visits for hardware maintenance and model updates, proactive health monitoring and capacity planning, and a 99.99% uptime design target (MSA-defined credits if contracted — not a present-tense guarantee). Hybrid deployments include remote monitoring through the encrypted management channel. Air-gapped deployments receive quarterly on-site support visits with pre-scheduled maintenance windows. All support tiers include access to AGICY's sovereign AI engineering team for architecture consultations and workload optimisation guidance.
Can an air-gapped deployment receive model updates?
Yes. Air-gapped deployments receive model and software updates through our secure physical media transfer process. Quarterly update packages include new model releases, optimised model weights, AGIOS patches, and inference runtime improvements — all delivered on encrypted NVMe drives with cryptographic integrity verification. Your security team validates each update package against published checksums before installation. AGICY engineers can perform updates on-site, or your trained operations team can apply updates independently using our documented procedures. For organisations requiring faster update cycles, the hybrid deployment model provides automated updates through the encrypted management channel while keeping all inference data on-premises.